Frequently Asked Questions
Take a look at our FAQS
Account Information:
How do I open a new account?
Answer: To open a new account, Visit any of our branches with a valid identification (National ID for nationals and a passport for non-Ugandans) and an initial deposit.
What types of accounts do you offer?
Answer: We offer a variety of accounts to suit your needs. These include savings accounts, current accounts and fixed deposit accounts. Each account type has its own features and benefits. Our staff will be happy to assist you in choosing the right account for you.
What is my current account balance?
You can check your account balance through our online banking portal, mobile app, or by visiting an ATM near you. Additionally, our customer service representatives at the branch can assist you in providing your current balance.
How can I check my account statement?
Answer: You can view your account statements online through our secure online banking platform. Statements are usually available for download or viewing at the end of each month. You can also receive paper statements by mail upon request.
Can I get a copy of my statement?
Certainly! You can request a copy of your statement by visiting any of our branches or by contacting our customer service on email.
Can I open an account online?
Answer: You can open an account by visiting any of our branches countrywide. Currently, we do not have an online option to open an account
2. Loan and credit questions:
How can I apply for a loan?
Answer: You can apply for a loan by visiting our branch, or contacting our loan department. We’ll guide you through the application process and required documentation. You can also contact the customer service team on the official bank contacts for support.
What are the interest rates on loans?
Answer: Interest rates vary based on the type of loan. Our loan officers will provide you with the current rates and discuss the options available to you.
What is the status of my loan application?
Answer: You can check the status of your loan application by contacting our loan department or contact the relationship officer assigned to you. Our representatives will provide updates and may request additional information if needed.
3. Security and Fraud Prevention:
How do I report suspicious activity on my account?
Answer: If you notice any suspicious activity, contact our customer service team immediately. We will guide you through the steps to secure your account and initiate an investigation.
What should I do if I suspect fraud on my account?
Answer: If you suspect fraud, contact our customer service team immediately to report it. We will guide you through the necessary steps to secure your account and investigate the issue.
4. Financial Planning:
Can I speak to a financial advisor?
Answer: Certainly! You can schedule an appointment with one of our financial advisors by contacting our customer service team or visiting a branch. Our advisors will assist you with financial planning, investment strategies, and goal setting.
What investment options are available?
Answer: We offer a range of investment options, including savings accounts, fixed deposits, and much more. Schedule a meeting with a financial advisor to discuss your goals and explore suitable investment options.
How can I start saving for retirement?
Answer: To start saving for retirement, consider opening a retirement savings account, such as Extra save account, or a fixed deposit account. Our financial advisors will provide personalized guidance on retirement planning based on your financial situation and goals.
5. General Banking Information:
What are your business hours?
Answer: Our business hours are Monday-Friday, 8:30am-5:00pm. Saturday; 9am-2pm. You can also find our hours on our website or contact our customer service for more information. The bank does not operate on public holidays.
How can I contact customer service?
You can contact our customer service team by phone on 041 4540833, through our social media platforms (X, Facebook, LinkedIn, and Instagram -Crown Finance Ltd) by visiting a branch during business hours. You can also send us an email on customerservice@crownfinanceltd.com .We are here to serve you.
Can I open an account for my child?
Answer: Yes, you can open an account for your child. Visit our branch with the necessary documentation, including your child’s identification and your identification as a parent or guardian. Our staff will guide you through the process.